Nakilat Qatar Gas Transport Company Ltd (QGTC) is a shipping company established by the State of Qatar. The company owns, operates and manages LNG vessels and provides shipping and marine related services to a range of participants within the Qatari hydrocarbon sector. Nakilat owns 54 LNG vessels, making it the largest LNG ship owner in the world. Nakilat Qatar Gas Transport Company is the parent company of four subsidiary companies.
FCm’s unique approach to travel program consolidation has helped Nakilat implement a new and more effective program, which drives cost and time efficiencies for the company across every stage of the travel booking and buying process.
Here's how we made it possible...
Prior to its partnership with FCm, Nakilat maintained a fragmented travel program across the different divisions within the company. The four separate business entities owned by Nakilat were using multiple travel providers including online travel agencies to manage their substantial travel requirements. The ad-hoc approach to travel meant there was no standard or centralised policy in place to guide travel authorisation, booking, expense management or reporting.
The company’s key objective was to consolidate its travel program across all of its divisions to gain more control and insight of travel expenditure. Nakilat sought to partner with a travel management company that could not only consolidate its travel program but provide insight on how to leverage their travel volume for more competitive supplier deals.
Nakilat was keen to develop company-wide travel policies and procedures, improve compliance and reporting, and achieve more bottom-line benefits.
The first step for FCm was to gain a thorough understanding of the company’s travel requirements and patterns. FCm undertook extensive research and information gathering on the Nakilat operation by talking to as many stakeholders as possible. Discussions were held with key personnel from each entity and travellers to understand their expectations, needs and issues.
FCm established an implant team in Nakilat to ensure personal and high levels of service. Over a two month period, FCm used the implant team to establish travel process standards and to communicate the benefits of change management and taking a consolidated approach to the company’s travel program. A second implant office was opened in Nakilat Damen Shipyards Qatar Ltd (NDSQ) and a third was established in Nakilat – Keppel Offshore and Marine Ltd (NKOM).
To streamline and improve processes, FCm introduced:
- a new travel policy
- travel booking and approval processes
- new procedures for payment and expense management.
FCm’s approach incorporated the following strategies:
- the introduction of dedicated account management
- - Regular client review meetings
- the introduction of a uniform reporting structure across the entire business.
This included two levels of travel spend analysis – one for the whole business and then individual reports for each of the entities.
- FCm provided Service Level Agreement tracking on key performance indicators such as response times, savings and policy compliance
- - encouraging a company-wide shift in traveller behaviour to increase policy compliance. New procedures enabled FCm to track policy compliance issues arising from booking classes, use of preferred suppliers, and tracking of out-of-policy bookings through exception reporting.
FCm’s approach to travel management provided Nakilat with a centrally coordinated travel program to garner more savings and value from their spend on travel.
To date FCm has helped Nakilat to save up to 15% on the overall cost of their travel.
Program consolidation has helped Nakilat to achieve:
- successful program change management and traveller understanding
- higher levels of policy compliance
- greater insight on travel expenditure and patterns
- greater negotiating power for volume based deals with airline and hotel suppliers
FCm was also able to deliver additional value to Nakilat by negotiating with suppliers for waivers on fees usually incurred on booking changes and cancellations. This alone achieved significant savings across the business.
“We are very happy with the service levels and approach to travel management provided by FCm. Our new travel program implemented by FCm, has helped us to achieve our commercial and business objectives and streamlined the management of travel from a company-wide perspective. Having access to structured travel reports which detail our travel spend and activity has also helped Nakilat to identify where we can improve our performance for further travel savings.”
Nakilat Qatar Gas Transport