How airlines can innovate for better customer satisfaction

Travel News 12 Oct 2015

The summer months bring with them the holiday season – the busiest time of year for any travel company, but for the airline industry in particular.

With a number of UK airports reporting record crowds already this summer, airlines need to find a way to make sure they are still providing high levels of customer service – not risking long waiting queues, ensuring all passengers get on the plane on time, reducing delays.

It might be a busy period, but airlines still need to make sure they are doing all they can in a competitive environment to encourage customer loyalty, while, of course, making sure they are operating as efficiently as possible.

This article is a fragment originally published on and can be read in full here