FCm BOOSTS TRAVELLER SERVICES TECHNOLOGY FOR CUSTOMERS
June 26, 2012
FCm Travel Solutions has strengthened its global focus on customer-facing technology and product development with the appointment of a new Global Product Manager Traveller Services.
Katie Thomas, who is based in FCm's UK office in London and currently oversees the company's eCommerce division, is stepping into the role.
Katie will be focusing on leading product development, management and support for traveller technology solutions and services for FCm globally. These products include FCm's suite of traveller technology such as the customer web portal (ClientPortal), global profile management services and global traveller mobile applications (FCmobile).
"As part of the role I'll be developing a more comprehensive roadmap for the future development of our client-facing technology products and services with a view to enhancing our existing portfolio through improvements and innovation," Katie said.
"I'll also be looking at establishing more support and implementation teams in key product areas to handle on-going product implementation, support, and development globally."
"My initial focus however will be to start working with various FCm countries around the world to further streamline our traveller profile data consistency," she said.Katie's career with FCm and within the corporate travel industry spans almost 14 years. Before taking on the role of eCommerce area leader for the UK in 2010, she was UK operations centre area leader responsible for business improvement, online systems, and out-of hours service for five years.
Other key FCm roles Katie has held include managing the TMC's Bristol office and overseeing the roll-out company-wide of FCm's online rail booking tool. In her new global role, Katie will report to FCm's Global Technology Leader in the USA John Morhous. She'll also be working closely with FCm's global online team, portal web developers and operations teams around the network.
"I am thrilled to be part of FCm's global technology team. We have a clear vision and it's exciting to be involved with the development of new products for FCm's global network. These initiatives will deliver a broad range of benefits to our customers."