Our background with Qualcomm

Qualcomm is a leading global provider of wireless communication technologies and services. A Fortune 500 company, it plays a critical role in the rapid adoption and growth of 3G and nextgeneration wireless around the world. Qualcomm's current intellectual property portfolio includes more than 7,200 US patents for wireless communication technologies, and it has more than 145 telecommunications equipment manufacturers licensed worldwide.

FCm Travel Solutions has provided travel management for Qualcomm China since 2006. Our successful relationship has been based on mutual trust, positive solutions and effective execution enabling Qualcomm to stay focused on its core business.

FCm's recommendations for travel policy development and execution, guidance on booking procedures as well as our strong negotiating muscle with airlines delivered significant savings for Qualcomm.

Here's how we made it possible...

Qualcomm's objectives

Qualcomm was seeking a travel management company (TMC) that could provide 'onestop high quality service' covering all of its travel needs throughout China. It also sought a TMC that could guide and convince its travellers to follow the company's policy, to realise maximum savings.

Qualcomm's core aim was (and still is) to achieve savings and effective travel management while maintaining safety and comfort for its travelling staff. The company requires efficient and effective booking processes, regular reporting and data analysis, employee traveller tracking to identify reasons for missed savings, and expert advice on cost savings and travel management.

Our solutions

FCm appointed dedicated teams and account managers to provide consistent service to Qualcomm throughout China. We established flexible and customised booking procedures, a VIP service program, and an efficient feedback handling process to make the overall service excellent and seamless. FCm provided complete reporting and professional data analysis periodically, to give Qualcomm a broad picture of its travel expenditure. Our travel solutions and savings plan matched Qualcomm's cost control and policy implementation program precisely. With strong support from Qualcomm's senior management, we efficiently implemented the new travel policy for all offices in China. We also monitored the response from Qualcomm's travellers and focused our efforts on changing their booking behaviour to ensure the success of the whole process.

To boost Qualcomm's savings, FCm also applied its strong negotiating muscle to secure competitive corporate deals with the company's preferred airlines.

The results

Within three months of implementation, the savings achieved by Qualcomm were tremendous. The average domestic ticket price dropped 30 per cent compared with the same period last year. In addition, the rate of lowest logical fare usage increased by 25 per cent compared with the average rate in 2008. FCm's negotiation with Qualcomm's preferred airlines resulted in a discount of more than 20 per cent on international fares across the company's main routes. We also achieved a further saving of 2-5 per cent by establishing new agreements with secondary airlines across other routes.

Qualcomm's response

"The FCm team has done a great job in helping us implement a new travel policy and executing powerful control of that policy. They have assisted us in negotiating great corporate deals, and our company really appreciates their efforts in enabling Qualcomm to obtain more benefits and travel cost savings. FCm has demonstrated day-to-day improvement in its knowledge and services, and I am so glad to see the company's growth within the industry."

Ms. Ma Linlin
Director of Administration,
Qualcomm China