Aussie Home Loans

Case Studies 29 Sep 2015

Our background with Aussie Home Loans

Since 1992, Aussie Home Loans has grown to become Australia's leading non-bank retail financial services group, operating in all Australian capital cities and major regional centres. Following the acquisition of Wizard Home Loans in February 2009, Aussie now has a loan book worth close to $30 billion and has more than 250,000 customers.

FCm Travel Solutions has managed Aussie Home Loans' domestic travel since 2009. FCm provides expert advice, a user-friendly technology platform and the professional support to help Aussie Home Loans save significantly on its transaction fees, drive policy compliance and achieve supplier consolidation.

FCm's online booking tool has helped Aussie Home Loans drive traveller compliance and prevent hotel and airfare booking leakage. The use of best fare of day has significantly reduced the company's average domestic airfare.

Here's how we made it possible...

The challenges

Aussie Home Loans sought a dedicated travel and account manager to provide expert advice on cost savings and strategic travel management. The company wanted to improve its supplier negotiations with major hotel and airline partners with the help of a travel manager that has broad industry reach, industry experience and established supplier relationships.

The company also wanted an online booking tool that was easy to use and encouraged travel policy compliance through the use of best fare of day and best rate of day. Aussie Home Loans requires regular reporting and data analysis to identify reasons for missed savings. The company also prefers FCm's 24-hour emergency support network.

The results

Aussie Home Loans' uptake of FCm's online booking tool has increased significantly. This is helping to improve travel spend visibility and create a corporate travel culture within the organisation that is geared towards cost savings. FCm's online booking tool has helped Aussie Home Loans to strengthen policy compliance and prevent booking leakage. The use of best fare of day also has reduced the company's average domestic airfare.

Aussie Home Loans' response

Suzanne Toogood, Aussie Home Loans Executive Assistant comments:

"The on-going support we have received from FCm Travel Solutions has been outstanding. Our dedicated travel manager and account manager are readily available and always happy to assist. We really feel there is a genuine desire to help our business and we have received very complimentary feedback from our team on the level of service they continually receive. Overall, we have been very impressed with the support provided to our entire team of travel bookers and the on-going savings we have achieved. I would have no hesitation in recommending them. Our transaction fees alone have reduced from 6.8 per cent of our travel spend to 2.9 per cent, so the entire savings across our total travel expenditure has been significant."