Aussie Home Loans

Case Studies 06 Apr 2016


FCM Travel Solutions has managed Aussie Home Loans’ domestic travel since early 2009 and provides expert advice, a user-friendly technology platform and the professional support to help Aussie Home Loans save significantly on their transaction fees, drive policy compliance and achieve long-term consolidation through more strategic travel management.

Since its establishment in February 1992, Aussie Home Loans has grown to become Australia’s leading non-bank retail financial services group, with operations spanning all Australian capital cities and major regional centres.

Following the acquisition of Wizard Home Loans in February 2009, Aussie now has a loan book worth close to $30 billion and has more than 250,000 customers being serviced 24 hours a day, seven days a week by Aussie’s mobile lending force of more than 800 mortgage advisers.


Aussie Home Loans wanted a dedicated travel and account manager to provide expert advice on cost savings and strategic travel management.

Aussie Home Loans sought to improve its supplier negotiations with major hotel and airline partners with the help of a travel manager that has broad industry reach, industry experience and established supplier relationships.

The company also wanted an online booking tool that was easy to use and encouraged travel policy compliance through the use of Best Fare of the Day and Best Rate of the Day. Aussie Home Loans requires regular reporting and data analysis and employee traveller tracking to identify reasons for missed savings. The company also prefers FCM’s 24-hour emergency support network.


Strategic travel management solutions tailored specifically for Aussie Home Loans have reduced the company’s transaction fees alone from 6.8% of its travel spend to 2.9%.

As a result of FCM’s expertise, the entire savings across Aussie Home Loans’ total travel expenditure has been significant.

Aussie Home Loans’ uptake of FCM’s online booking tool has increased significantly. This is helping to improve travel spend visibility and create a corporate travel culture within the organisation that is geared towards cost savings.

Booking online through FCM’s online tool helps Aussie Home Loans to achieve travel policy compliance and prevent leakage on hotel and airfare bookings. The use of Best Fare of the Day also has reduced the company’s average domestic airfare.

The Aussie Home Loans Response

“Overall, we have been very impressed with the professionalism of FCM, the support provided and the ongoing savings we have been able to make in travel spend.”

Suzanne Toogood
Aussie Homes Executive Assistant