Gadoon Textile Mills operate primarily in the textile industry of Pakistan, the fibre spinning sector in particular. They manufacture and process all types of cotton and manmade fibres’ operating in the B2B sector of the industry. Currently, the company has 9 production mills with more than 245,000 installed spindles.
The client mostly requires assistance with international and domestic air travel as well as hotel accommodation. Gadoon Textile Mills required an agency with experienced staff who could offer a one stop service for all travel related requests, backed by strong negotiating strength and excellent levels of corporate service.
- Gadoon Textile Mills has high expectations from its own customer base and wished to also work with an agency that offers the same unparalleled service in return to them with their travellers flying across Pakistan and also internationally.
- They had previously experienced poor levels of service from agencies in Pakistan.
- The VIP travellers were not happy with the transfer providers and also the visa service was of poor service.
- Consolidation of air expenditure via Emirates Airlines and Qatar Airways.
Gadoon Textile Mills needed a professional travel management company who could deliver on their expectations for excellent service while also facilitating supplier negotiations on their travel category. A number of tactics were implemented by FCM Pakistan including:
- FCM Pakistan facilitated several meetings with key stakeholders in the business to understand their needs, expectations and travel patterns.
- A dedicated team of two consultants was implemented to manage Gadoon Textile Mills to handle their reservations and also improved the visa application process for the travel arrangers and travellers.
- FCM also led strong negotiations with the airlines to assist with securing better corporate rates for the client.
- FCM Pakistan has secured airline deals with Emirates Airlines and Qatar Airways for Gadoon Textile Mills frequent destinations.
- 5%-18% savings on airline cabin classes on these two airlines.
- A strong relationship between the airlines, FCM Pakistan and Gadoon Textile Mills.
- One of the longest client and travel agency relationships in Pakistan.
The Gadoon Textile Mills response
“FCM Pakistan understands our business and we have mutual respect for one another still after 25 years.”
PA to Managing Director