FCm launches new TRM solution

Media Releases 28 Jul 2014

FCm Travel Solutions today is launching to its Australian market, new travel risk management (TRM) solutions - designed by FCm, for FCm customers.

Partnering with global intelligence company iJET International, FCm has expanded FCm Secure, its current TRM platform to provide customers with a unique solution that provides up-to-the-minute intelligence, automation, global visibility of travellers and higher emergency response service levels.

The FCm Secure product combines risk intelligence and a global response hotline, with FCm’s technology and operations, to provide customers with a suite of unique TRM solutions, developed  especially for FCm clients.

The program is being progressively rolled out across FCm's global network and this month work starts on  implementing the tool for FCm's Australian clients.

FCm’s General Manager Australia James Kavanagh said that as part of FCm's focus on providing unique and highly customised technology solutions, the company would be investing heavily in the roll out of this prescriptive TRM program.

"Tracking and protecting a mobile workforce requires sophisticated systems that are integrated, responsive and accurate, which is what FCm Secure provides for clients, " James said. "FCm Secure offers cost effective and scalable solutions that help companies effectively meet their duty of care obligations."

To be rolled out in Australia from first quarter 2014/15 financial year, the expanded FCm Secure program will enable customers to develop a risk management program that suits their specific needs. FCm Secure is a triple-tiered program, offering free and paid options including:

  • Secure Start: a no cost program for FCm customers that acts as a starting point for building a customer’s individual TRM program. It includes itinerary-based traveller tracking; a colour coded ‘risk map’ dashboard GPS/mobile based traveller tracking; FCm global crisis communications process via email and SMS;  subscription-based security alerts to travel managers; and security alerts available to travellers via FCm’s portal.
  • Secure Protect: is the combination of the base, no-cost Secure Start offering and additional paid features. Options include a communications feature giving client administrators the ability to send their own emails and SMS text messages to travellers from a traveller location report; automatic alert forwarding to travellers (where applicable), custom content email messaging, trip briefing tied to itinerary and automated report distribution.
  • Secure Outreach: a global response hotline available for clients that require crisis support above and beyond FCm’s regular after-hours emergency services. Eligible clients who purchase Secure Outreach have access to a hotline staffed 24/7 by a global response operation.

The no cost Secure Start is available for eligible FCm clients using FCm’s reporting tool Clientbank. Based on the Clientbank reporting platform FCm Secure will also integrate with other FCm traveller tools such as Portal and the FCm Mobile app.

Unlike other TRM programs on the market, Secure Start gives clients access to a range of free features that often come at a cost, including customised risk alerts and GPS based traveller tracking.