FCm Travel Solutions, the global corporate travel brand of the Flight Centre Travel Group (FLT), has this week launched a wholly-owned business in Malaysia, after operating through a Network Partner in the country for the past 10 years.
Strong multinational growth in Malaysia in recent years has spurred on the need to set up equity operations in order to meet clients' increasingly global requirements.
The new office in Malaysia will be managed by FCm's Singapore management team with Bertrand Saillet heading the business as General Manager.
With a new office that has been established in central Kuala Lumpur – new teams, including travel consultants, sales and account management staff have been recruited and undergone comprehensive training to manage the transition of clients from the transitioning-out partner agency.
"There has been a lot of excitement about our new operations in Malaysia and I am very happy to officially announce the launch of this new business," said Gregory Lording, Global Managing Director for FCm.
"We have over the past few years seen an increase in local business – but particularly also regional and multinational business in Malaysia – which has driven this change to our global network to provide the level of service these clients demand," he said.
"Asia-Pacific has always been a region of strength for us and this new business serves to strengthen our presence and business operations in Malaysia, further enabling us to deliver the service and consistency that our customers expect."
General Manager of the new Malaysian business and also the existing Singaporean operation, Bertrand Saillet, said that there are great expectations of this new business but that his team were more than up for the challenge.
"We have a great team of travel experts who are very eager to start working with our clients as we begin our phased transition plan to bring clients across to the new team," Bertrand said.
FCm now operates in more than 90 countries worldwide, including a total of 17 countries in the Asia-Pacific, of which 7 are now wholly owned operations.