Cm Travel Solutions has appointed Andreas Henig to the new role of systems and solutions manager for the company's operations in Europe, Middle East and Africa (EMEA).
Based in Frankfurt, Andreas will oversee the management and development of FCm's online product solutions and the implementation of FCm's online products for clients across EMEA.
As part of his new role, Andreas will manage FCm's online solutions such as the company's online booking tool (OBT) and moving forward FCm's global suite of OBT solutions. Andreas' responsibilities also include the ongoing evaluation and enhancement of FCm's online product features, release management and supplier management.
He has also been charged with establishing a central OBT support team for FCm's EMEA network to ensure clients and their FCm travel teams have dedicated technical support.
Andreas will be working closely with local FCm online support and implementation teams and will be the main contact for FCm's regional and global account managers during multinational client implementations.
Andreas joined the FCm network in 2007 as a product manager for FCm Germany's online business. In this role Andreas oversaw product management for FCm Germany's OBT solutions and client implementations. In the past few years he has been focused on national and multinational OBT implementations.
Andreas said he was excited to be adding more of a regional focus to his role, which would enhance the coordination of FCm's online products throughout EMEA and further strengthen FCm's online capabilities for customers.
"I'm looking forward to bringing an integrated approach to FCm's OBT implementations throughout the EMEA region," he said. "This extended role will help to reinforce FCm's growing regional and global online capabilities and ensure our approach to client implementations is as streamlined and detailed as possible.
"With multinational companies across the network increasingly looking to online solutions to simplify travel management, it's important FCm has a dedicated focus on the client implementation process to ensure the best possible experience for our customers. We need to make sure the integration of our online systems to our client platforms is streamlined and delivers tangible value to our customers across all aspects of their travel."